Privacy Commitment of Prosperity Peak Advisor (PPA)

At Prosperity Peak Advisor (hereinafter referred to as “PPA”), we take the privacy of our customers and visitors very seriously. Whether you engage with us through our offices, branches, websites, portals, applications, or other platforms, or communicate with us via telephone, WhatsApp, or face-to-face interactions, we are committed to protecting your personal data.

This Privacy Commitment outlines how we collect, use, disclose, transfer, and store your personal data. Please read it carefully before using our services or sharing any information with us. PPA will not be responsible for any privacy breaches due to a user’s negligence.

Please note that our platforms may contain links to third-party websites or applications. While these links are provided for convenience, PPA is only responsible for the privacy and security practices of its own platforms. We advise you to review the privacy policies of any third-party platforms you visit.

What Data Do We Collect and How Do We Use It?

1. Personal Data We Collect

Personal data refers to any information that can identify or contact an individual, including but not limited to:

– Name, address, email, phone number

– PAN number, employment details

– Date of birth, gender, location data

– KYC information and sensitive details such as health-related data

• How We Use Your Data

Your data is recorded, used, and protected in accordance with applicable data protection laws. We may collect additional information from interactions with you or third-party sources like our partners.

• Collection Methods

We collect personal data through various means, including:

– Telephonic conversations with our employees, representatives, or customer service agents

– Online or physical documents, images, and forms submitted by you

– Digital/online interactions

• Purpose of Data Collection

We use your personal data for:

– Providing and administering products and services

– Communicating about service availability

– Fraud prevention and legal compliance

– Record-keeping and regulatory adherence

– Conducting market research

– Personalizing user experience on digital platforms

– Improving customer interactions and services

– Sending marketing communications (with your consent)

– Analyzing usage trends and campaign effectiveness

– Ensuring business security and risk management

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• Data Sharing & Third-Party Disclosure

PPA may share your personal data with:

– Group companies, vendors, service providers, banks, financial institutions, and credit bureaus

– Telecommunication companies and statutory bodies for customer verification and service personalization

– Third parties for marketing promotions (only with your consent)

– Regulatory authorities when required by law

We ensure that all third parties follow strict confidentiality and security measures when handling your data.

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• Data Retention

PPA retains personal data only as long as necessary for:

– Fulfilling our service commitments

– Meeting legal and regulatory requirements

– Addressing customer queries and complaints

In some cases, we may anonymize data for research or analytical purposes, ensuring it is no longer linked to you.

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• Data Security Measures

We take comprehensive security measures to protect your personal data against unauthorized access, alteration, or loss. This includes:

– Secure storage with encryption

– Access restrictions for authorized personnel only

– Data protection policies and procedures

Additionally, we use cookies to enhance your digital experience. These allow us to remember user preferences and improve website functionality.

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• Your Privacy Rights

You have the right to:

– Confirm whether PPA processes your data

– Access, update, or correct your personal data

– Request a copy of your stored data

– Delete or withdraw consent for processing your data

– File complaints with the relevant authorities

To exercise any of these rights, please contact our Privacy Officer via email.

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• Updates to This Privacy Commitment

We may update this Privacy Commitment periodically. Please review it frequently to stay informed about how we manage your personal data.

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• Prohibited Actions

When using our digital platforms, you agree NOT to:

– Restrict or inhibit other users from accessing our services

– Engage in illegal or unauthorized activities

– Collect or misuse information from other users

– Transmit harmful software (viruses, malware, etc.)

– Violate copyright, trademark, or intellectual property rights

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By using PPA services, you acknowledge and agree to the terms outlined in this Privacy Commitment. For any queries, please reach out to us via email or visit our official website.